上海薈聚辦公顧客服務(wù)專員
8000-12000元
上海
應(yīng)屆畢業(yè)生
本科



- 全勤獎(jiǎng)
- 節(jié)日福利
- 不加班
- 周末雙休
職位描述

? Creates, owns, and manages the Customer experience. Supports the new business opportunities and income streams as well as developing the communication with our customers.
? As the external contact window, provide good customer experience and deliver high service standard to our tenants and visitors, including clarification of tenants’ queries, coordination to provide free and non-free daily services.
? As the internal contact window, coordinate with all internal co-workers to implement high quality daily customer services
? Assist to secure customer satisfaction rate, with the implementation of customer service plan, regular interaction, and communication with customers, continuously improvement of service quality.
? Formulate customer service work plans, standards, expenses, and related annual budgets
? Document filing and update on regular basis
? Operational performance analysis and report
? Build up the standard operational process and secure daily operation of reception area at office lobbies base on related procedures and processes. Deal with emergency, notify and coordinate relevant department
? Cooperate with MU Leasing and Finance on the collection and refund of tenants' rent, property fees and other related expenses
? Work with TC, FM, CO and other departments to follow up tenant decoration.
? Assist CS Leader to handle tenant complaints.
? Create and manage customized events and marketing activities together with our Partners, meeting places and IKEA and follow them up.
? Other position-related tasks assigned by line manager.
工作地點(diǎn)
地址:上海長(zhǎng)寧區(qū)上海-長(zhǎng)寧區(qū)上海薈聚上海薈聚


職位發(fā)布者
HR
宜家(中國(guó))投資有限公司


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家居·室內(nèi)設(shè)計(jì)·裝潢
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500-999人
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外商獨(dú)資·外企辦事處
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上海市浦東新區(qū)臨御路550號(hào)3層
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